Our Shipping Policy
FREE IN STORE PICK-UP
When your goods are ready for pick up, you will be contacted by our warehouse manager to arrange a suitable date and time for pick-up. Our store is located at 133 Romina Drive in Vaughan, ON.
**AVAILABLE ACROSS CANADA**
When processing your order, we select the quickest and most cost effective carrier for you. The one we choose for a given order or item depends on your location and the size of your order.
Canada Post & Canpar handles shipments bound for Canada under 66lbs (and with a dimensional size* of up to 117 inches).
Purolator handles shipments bound for Canada from 66lbs to 150lbs (and with a dimensional size of up to 217 inches).
Our Specialty Carrier Partner handles shipments bound for Canada over 150lbs.DELIVERY:
**ONLY AVAILABLE IN THE GREATER TORONTO AREA**
Subject to a charge at checkout depending on the area it is being delivered to
Option 1: Regular Delivery
This includes delivery of items into main floor
Set-up and packaging removal not included
Option 2: White-Glove Delivery
This includes the following:
- Delivery of items into the room (s) of choice
- Complete set-up of furniture
- Packaging removal and disposal
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-3 weeks of the date of your order. Business day mean Monday to Friday, except holidays.
Prior to Delivery
Prior to placing an order with us, it is the customer’s responsibility to check the measurement of any entryways and/or rooms to ensure that the furniture will fit. In the event that an item does not fit, the delivery fee will not be refunded. All items will still be subject to Iconic Furniture’s return policy. If items need to be scheduled for re-delivery, a delivery fee will be charged.
Customers are required to sign an acceptance form at the time of delivery/pick up which confirms that your item is free of damage or defects. Should you notice that your item is damaged, you must inform our delivery team who will see to address the issue immediately.